Bedroom &More

Warranties

All warranties on our merchandise are those solely of our manufacturers. And although we offer no extended warranties, we do work closely with our suppliers to service any issues that happen to arise. We carry products only from manufacturers with the highest commitment to standing behind their products.

We offer no refund or exchange of mattresses once the mattress has been delivered and the delivery guys have left the premises. Special order mattresses, such as king sizes or custom sizes may also not be cancelled. In most cases, a mattress can be cancelled with a simple phone call to us before the delivery. Please be aware that we offer no comfort guarantee except on Tempur-Pedic mattresses which have a 90-day manufacturer comfort guarantee with a full mattress refund less $249 shipping fee which can be applied to a new purchase over $899. Each manufacturer specifies the duration of its own warranty: Simmons and Serta Perfect Sleepers are 10 years, Tempur-Pedic and Serta Vera Wang and Serta Perfect Day are 20 years.

Simmons requires the customer provide a picture of under the bed to show proper center-leg support, a picture of the sag with a straight edge and a ruler showing an indentation of more that 1.5 inches, and lastly a wide angle view of the mattress showing the sag in relation to the whole width of the mattress; a copy of the invoice is also required by the manufacturer. Once we have received all four items, we review the package and submit the paper-work to the manufacturer and once we get approval we ask the customer to bring in the law label tag and side name ribbon. In addition to this, Serta requires us to make a visual inspection prior to swapping out the mattress. We charge a $50 service and dumping fee, which is just a small fraction of the overall cost. A new mattress can be replaced in approximately two weeks once all of the manufacturer required materials have been submitted. Please DO NOT remove the law label tag until requested to do so by us. If the law label tag is missing, the warranty is null and void. Stains or soiled markings also void out the warranty, so we strongly encourage you to purchase a moisture proof breathable mattress cover. Tempur-Pedic handles its own warranty claims directly with the customer.

Beds and bedroom furniture are warranted up to a year of purchase for defects with proof of purchase and are either repaired or replaced as needed.

In the event that you have a warranty issue, it is always best to first contact us by email stating the problem. We will research it and get back to you promptly: www.bedroomandmore@gmail.com