All warranties on our merchandise are those solely of our manufacturers. And although we offer no extended warranties, we do work closely with our suppliers to service any issues that happen to arise. We carry products only from manufacturers with the highest commitment to standing behind their products.
Unless specifically stated, there is no refund or exchange of sleeping products such as mattresses, pillows, sheets, and mattress covers. In all cases, stains or soiling void all mattress warranties, so do be sure to purchase a waterproof breathable mattress cover upon purchasing your mattress. Also, the law label must still be attached to the mattress for the warranty to remain in effect.
Vispring mattresses all come with a lifetime guarantee from the manufacturer only. If you have any issues or concerns, please feel free to contact us or the manufacturer and we'll do our best to get back to you in 24 - 48 hours.
Please note that we no longer sell Simmons Beautyrest or Serta mattresses, but if you have any issues with a mattress that you bought from us that is under warranty, please feel free to email us and well do our best to either help take care of it or direct you to someone who can assist you at the factory.
To date, we have never had an Aireloom mattress fail or sag, but if one does, it is covered for up to 10 years for manufacturer defects. When a mattress fails, it is usually because something has gone wrong with a coil. If one topples over, then other coils all usually come tumbling after. Warranties do not cover any impressions in the top 2.5 inches. This really is not an issue because when lying on the mattress, we sink into it much more than 2.5 inches, and, secondly, the materials used these days are of such high quality that nothing ever seems to go wrong in the very top layers of the mattress in contrast to the days of old when tops often got lumpy.
If your mattress is sagging or if the mattress is in some other way clearly defective . . .
We've made it real easy for you! Just send us the following in email attachments:
- A copy of your store receipt
- A picture from under the bed showing that there is center leg support touching the floor perpendicularly attached to a center beam or cross slat
- A second picture showing the sag in relation to the entire width of the mattress, with no stains
- A third picture with a straight edge and a ruler perpendicular measuring the sag. The sag must measure at least 2.5". (You might want to use a wood yard stick or a string held tightly across the bed as your straight edge--please do not send more than three pictures.)
Manufacturers require the above three pictures and store receipt to be included in the warranty claim. Once the claim is approved, the manufacturer will then send us a new mattress that will be either the same model or a comparable one if your current model is no longer in production. We do not charge you a service fee; however, you are responsible for the cost of delivering the new mattress and removing the old. If you do it yourself, you can save the entire cost. We use Lugg for our deliveries, which range from $70 - $85 each.
If you have any questions or concerns, please feel free to contact us by email. We want to make sure that if your mattress is failing that it is replaced as quickly as possible.
Simple Metal Bed Frames
Simple metal bed frames, like all of our other bedroom furniture, are warranted by the manufacturer for one year from the time of purchase. If your metal bed frame breaks during the first year, just bring the frame in with the original receipt and swap it out with a new one. Please be sure to call ahead to make sure that a replacement frame is in stock.
American Leather Comfort Sleepers
American Leather warrants its V7 and V8 sleeper mechanisms for 10 years, the frame for as long as the original owner owns it, and the cushions and mattress for 5 years. The fabric and stitching is warranted for a year. The warranty covers only manufacturing defects. If you have an issue with your American Leather Comfort Sleeper, do email us--we're happy to help.
Wood Bedroom Furniture
Our manufacturers warrant the wood bedroom furniture for up to one year to be free of manufacturer defects. If we can identify that it is defective, we will work with the manufacturer to either fix or replace the item.
In a nutshell, if you have any concerns, do be sure to shoot us an email and we'll be sure to get back to you within 48 hours. We really do want to make sure that you are happy with your purchase throughout the life of the product.